ࡱ> TVS[  bjbj -jjlrrrrvvv8*3BBB2222222$5 :7H2B@BB2rr2B(r82B2|&n02 :1vjX1 220*3 2882rrrr TENANT ADVISORY PROBLEM AREA TAG LINE/SHORT DESC Questions on Rent Reductions Due to Decreased Services The Tenants Association has received a number of complaints from residents in this building . We have looked into this matter and found .. According to law, the building owner (MetLife) has ultimate responsibility for ensuring timely resolution of .. BLANK SERVICE must be provided in accordance with the Multiple Dwelling Law of the New York State Consolidated Laws. Please note that the Tenants Association cannot intercede on your behalf. You must take action on your own. However, below are the steps that you can take in an effort to resolve this problem. WHAT YOU CAN DO Verify Give the Landlord a chance to resolve this problem. Call 212-420-5000, option 2, 2 to report the problem. Keep a record of the time and date of your call and the name of the person you spoke to. Follow-up that call with a letter by certified mail to: Insignia Residential Group, Inc. Independent Contractor for Peter Cooper Village Stuyvesant Town, 317 Ave C, New York, NY 10009. Please send a copy to the Tenants Association by regular mail at P.O. Box 1202, New York, NY 10009-1202. Do not fear retribution from the Landlord. The law protects Tenants in good standing and your right to complain. If you get no satisfactory response you may consider: a) Filing an Individual Tenant Statement of Complaint (DHCR form RA-81) for decreased services in an individual apartment and or b) A tenant or group of tenants may file a Statement of Complaint of a Decrease in Building-Wide Services (DHCR form RA-84 and the supplement RA-84-2). These forms and materials are available for pick up at the apartment of a concerned neighbor in this building by calling (xxx)-000-0000, or online at: www.stpcvta.org/resources/complaints.htm Forms are also available at your local Division of Housing and Community Renewal (DHCR) office: 25 Beaver Street, 5th Floor New York, New York 10004 Phone: 212-480-6238 STUYVESANT TOWN-PETER COOPER VILLAGE TENANTS ASSOCIATION  Message Center: 212-642-5372 URL: www.stpcvta.org E-mail: info@stpcvta.org P.O. Box 1202, New York, NY 10009-1202  FILENAME tenantadvisoryfinal02-108.doc 58pq90 1 0 R  A & ' ( ) 8 F ɽհңɽңҐ҄wgc_5\6]j6CJU]mHnHujCJUmHnHu5CJOJQJ\^J 5CJ\5>*CJOJQJ\^J>*CJOJQJ^JaJ5>*CJOJQJ\^J5CJOJQJ\^JCJOJQJ^JCJ OJQJ^J:CJOJQJ^JCJOJQJ^J5@(CJ(OJQJ\^JCJ%8pq9 & F h^h"h^hhd1$7$8$H$^hh^h d1$7$8$H$$a$$h^ha$#$a$ 0 1  B & ' ) w dd1$7$8$H$\$ $  d a$ $hx^ha$ $h^ha$ & F hx^h$h^ha$ 7 & F h^hF L [ ] d f v CJ B*CJOJQJmHnHphuB*CJOJQJphjB*CJOJQJUph\5\ $h^ha$+0P/ =!"#$% @@` i8@8 NormalCJ_HaJmH sH tH BB Heading 1$@&5:CJOJQJ\RR Heading 2$@&^`5:CJOJQJ\NN Heading 3$<@&5CJOJQJ\^JaJBB Heading 4$<@&5CJ\aJFF Heading 5 <@&56CJ\]aJ@@ Heading 6 <@&5CJ\aJ22 Heading 7 <@&88 Heading 8 <@&6]F F Heading 9 <@&CJOJQJ^JaJ<A@< Default Paragraph Font:B: Body Textdh7$8$H$CJFTF Block TextTh7$8$H$]T^hCJ,, Header  !, @", Footer  !*O2* t1d1$7$8$H$0OB0 c2$d1$7$8$H$a$.U@Q. 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Marsh IIIEY:\DI Data\Customer\STPCVTA\~Communication\tenantadvisorytemplate.docJohn H. Marsh IIIgF:\Documents and Settings\Administrator\Application Data\Microsoft\Templates\tenantadvisorytemplate.dotJohn H. Marsh IIIoF:\Documents and Settings\Administrator\Application Data\Microsoft\Templates\STPCVTA\tenantadvisorytemplate.dotJohn H. Marsh IIIEY:\DI Data\Customer\STPCVTA\~Communication\tenantadvisorytemplate.dot ||`4I}iH~GPMF>?`9>_<=<.`EUD;a?uL#UB:Hcnm'Z^`.^`.88^8`.^`. ^`OJQJo( ^`OJQJo( 88^8`OJQJo( ^`OJQJo(hh^h`. hh^h`OJQJo(h88^8`)h^`.h L ^ `L.h  ^ `.hxx^x`.hHLH^H`L.h^`.h^`.hL^`L.^`OJPJQJ^Jo(- ^`OJQJo(o pp^p`OJQJo( @ @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o PP^P`OJQJo(^`CJOJQJo()^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L. ~}|UHcnma?          Np        ^D        @| @UnknownGz Times New Roman5Symbol3& z Arial?5 z Courier NewA& Arial NarrowE& Century Gothic5& z!Tahoma;Wingdings"qhddd% !820d 2QTenanat Advisory templateDealing with Service Complaints0service complaints DHCR reduction services rent John H. MarshJohn H. Marsh III badsnoopyOh+'0h; HTx      Tenanat Advisory template0 Dealing with Service ComplaintsJohn H. Marsher1service complaints DHCR reduction services rentantervtenantadvisorytemplate.dotdJohn H. Marsh IIIla2hnMicrosoft Word 9.0a@F#@a{@{@{%GT9VT$m &WordMicrosoft Word   "System 0-@"Arialw@ ww0- "2 STUYVESANT TOWN7NGTNNNORTG!G\nT 2 b-H'G2 (PETER COOPER VILLAGE TENANTS ASSOCIATIONNNGNT!T[[MNT!N!GHQ[N!GNUSUGN"RNN[T#RG![T 2  HA@Times New Romanww0- 2  4'@Times New Romanww0-"2  Message Center:7^,''22,I,8!,-!@Times New Romanww0-2  212222 2 -!2 6422232 2 P-!2 q5372 2222-2 RURL: HHC!-"2 x www.stpcvta.org7HHH'3-2,2!12 #  - 2 U E D 2  - "2  mail:R2!-2   #2  info@stpcvta.org2!2\'2,2,2"1 2  .'=2 ]!P.O. Box 1202, New York, NY 100098HB232222H,HH2"2HH22222 2 Z - !2 { 12022222 2 C  .@"Arial Narrow ww0- +2 tenantadvisoryfinal02    2 -2 108.doc 2   &bk--%ff--&&3- -  $wwuu $x:x $8vv-- &@Times New Romanww0- 2 x 5Y@"Arialw@ ;ww0- "2 6TENANT ADVISORYgww>? 2 j  m- 2  -@"Arialw@@ ww0- 2 2(0A 2 2i 0!2 2PROBLEMNT[NAN`@"Arialw@I ww0- 2 H 0- 2 2AREANTNM 2 2 0A 2 2\  0!(2 2} TAG LINE/SHORT DESC0GN[ A!TM!NT[SG!TNNT 2 2 0! 2 20A 2 2 0>- 2 Q0[- 2  UESTIONS ON B==9HB=HB- 2 R0T- 2 ENT =A8- 2 R0T- 2  EDUCTIONS =BBB9HB=- 2 8 D0T- 2  UE TO B=8H- 2  D0T- 2  ECREASED =BB====B- 2 #S0N- 2 qERVICES =B=B==- 2  0?@"Arialw@ 6ww0- 2 =  6@Times New Romanww0-2 X\The Tenants Association has received a number of complaints from residents in this building 9.(9).(.$A$$.((-..($)()-).)..F.).).G.(.$.F)$-).$.-$....- 2 0\ 2 .0 2 3 0) 2 X 0) 2 X 0)I2 X)We have looked into this matter and foundW).)-)..-).-..#G)))...... 2 w 0 2 0[ 2 .0 2  .0 2   0( 2 UX 0) 2 X 0)2 (XUAccording to law, the building owner (MetLife) has ultimate responsibility for ensuriB)).-.-.)B-).--.-.B.)R(8(.)$.F))($...#---).#..2 (ng timely resolution of.-F)-)$.-... 2 ( 02 X.\2 . 2  BLANK SERVICE=8BBC38<C=82 O must be provided in accordance with the Multiple Dwelling Law of the New York G.$-)..--)..)().-)-))B.-)Q.-)BB(.-8)B..)A)BB.-/2 XState Consolidated Laws.3))=..$-.().8)B# 2  .( 2 dX .)- 2 X .1@"Arialw@ ww0- 2 4 03|2 4 K Please note that the Tenants Association cannot intercede on your behalf. =33328828283738383@33833882388883$338288189$8383 2 4 03 2 4  02-%2 mYou must take actRB88T8181881P2 .ion on your own. However, below are the steps8878188!8G8H8G818!888G8!8782782 2  0J_2  8 that you can take in an effort to resolve this problem.8818828781887878!8!82818828!887T 2   05 2   06-"2 WHAT YOU CAN DOgnVRG!N[T!URT"T[- ! hp - 2 O  A@"Arialw@L Iww0- 2 X 0--2 1). 2  )2 Verify C(- 2  ))' 2 I  )) 2  ))2  2). 2   )-X2  3Give the Landlord a chance to resolve this problem.DB-).)8)-.-.)).)-)(.)$--).$...)F- !mw -2  [  Call 212>)... 2  -2  420 ../ 2  l -;2  5000, option 2, 2 to report the ...........).-.)'2 Xjproblem. Keep a record of the time and date of your call and the name of the person you spoke to. Follow...)FC)).)))-...)F))...().-..(((...).)F)..)-)$-.-..$..-).3-.B 2 -')2 Xup that call with a ...(()B.)2 Zletter by certified mail to: Insignia Residential Group, Inc. Independent Contractor for ((.-))(.F)..$-.)=)$.(.(B....)./).)..(.=.-)(..'2 XX`Peter Cooper Village Stuyvesant Town, 317 Ave C, New York, NY 10009. Please send a copy to the 3)(=...(C)-)3.-.)$)-9.B...-B-)=B)BB.-BB.....3()$($)..()..-..)'t2 XFTenants Association by regular mail at P.O. Box 1202, New York, NY 1009)-).$B$$-))...-)-.)F)(3B=....-.B)BB.-BB...2  09.. 2 w -92  1202.../. 2 d 9K'- 2 +X 91'- 2 93 2  9-I2 9)Do not fear retribution from the LandlordB88832$$3#8878$7R8383878$7- ! 9-)2 * . The law protects 7831I7$8323 2 d J[2 l5Tenants in good standing and your right to complain. 73838388887338788388188$$88737R828 2 3 2  2- 2 h  1-2 3). 2  )2 cIf you get no satisfactory response you may consider: a) Filing an Individual Tenant Statement of -..-)..$)#)(.-($...$(-..F*-)..$.()3.-)...-..)9)-).2))F)..'.2 9XComplaint (DHCR form RA.=.F.).BB==.F=C 2 9o-)2 981)2..y2 9I for decreased services in an individual apartment and or b) A tenant or 1.-)()($).#)-(($.(.-.-..((.)F).)....B).(.-'_2 X8group of tenants may file a Statement of Complaint of a -....).)-$F)-()3))F)..=.F.).-)-)2 n Decrease in BuildingB))))#).=-..- 2 t -)2  Wide ServicesW.)3)-()$- !9n -2   (DHCR form BB==.F'2 XRA=C 2 -A/2 84 and the supplement RA..)...)$..-)F).=C 2 -A2 84./ 2 B-42 _2).2. 2  4)'P2 .These forms and materials are available for pi9.($).F$)..F))($)))-))-)-.42 | ck up at the apartment of a)-..).)(.)F)..) 2 N 4J@Times New Romanww0--S2 0 concerned neighbor in this building by calling )..)(.)-.(-...--$....-.-)).-2 i (xxx)..- 2 0 -02 M 000x... 2  -02  0000.... 2  ,0- 2   0-2  or online at:....)) 2  0(@1Courier New ww0-G2 (www.stpcvta.org/resources/complaints.htm7777777777777777777777777777777777777777- 2 {g )2 _Forms are also available at your local Division of Housing and Community Renewal (DHCR) office: 3.F$))($.)-)(.()-...)(B-#..-B.-$.-)..=.GF..-=).(B)BB==-)( 2 Y J 2   K2 * 25 Beaver St..=))-)3"2  reet, 5th Floorg()-.2.- 2   )/2 YNew York, New York 10004B)BB.-B)BB.-..... 2 Y1  )-2  Phone: 2123...)... 2 - -2 J 4800../ 2  -2  6238....- 2   5-                    ՜.+,D՜.+,t0 px  Service complaintsSTPCVTA 2 Tenanat Advisory 360 First Ave Title :B_PID_LINKBASEA@http://www.stpcvta.org/library/  !"#$%&'()*+,./0123456789:;<=>?@ABCDEFGHIJLMNOPQRURoot Entry F!=W1Table8WordDocument-SummaryInformation(-;DocumentSummaryInformation8KCompObjjObjectPool!=!=  FMicrosoft Word Document MSWordDocWord.Document.89q